Maintaining Healthy Households

Updates and Resources for Our Residents, Employees, and Partners

March 31, 2020

There is no higher priority to our National CORE and Hope through Housing Family than the safety and well-being of our residents and employees. The crisis created by the Coronavirus (COVID-19) pandemic has impacted all of us, but National CORE and Hope through Housing will continue to do what we do best – build and manage high-quality affordable housing and be a source of hope for our residents.

As our world continues to change, National CORE and Hope through Housing will continue to make adjustments to our daily operations in order to provide the best service possible to our residents, employees, and partners, while remaining in compliance with all federal, state, and local mandates.

As an “Essential Business”, National CORE and Hope through Housing will remain open for business with the following adjustments to our day-to-day operations:

  • All National CORE and Hope through Housing offices are closed for walk-in businesses, including our 85+ leasing offices.
  • Most National CORE and Hope through Housing staff will be working from home.
  • Hope through Housing will continue all food distribution programs and after-school programs on a property by property basis.
  • Hope through Housing will be conducting wellness checks via phone at all National CORE Senior Communities.
  • Hope through Housing Services Coordinators will continue to be available to assist with resident questions and resource coordination on a limited basis through remote contact. For a list of Service Coordinators and contact information, visit hthf.org/servicescoordinators
  • All residents should have received a community resource flyer. To receive a community resource flyer for your region, please email info@nationalcore.org.

What we’re doing to keep you safe:

  • Our leasing offices are closed for walk-in business. Our employees will remain on-site and are available by phone and email.
  • All non-essential maintenance requests and non-emergency in-home projects are postponed. ​ Our teams are still available to respond to emergencies. ​ ​
  • Our employees will make reasonable efforts to maintain social distancing.
  • We have implemented enhanced sanitizing procedures at all of our properties.
  • We continue to closely monitor developments and will continue to implement appropriate preventative measures at our communities in accordance with available CDC and other public health agencies’ guidance.

What you can do to help your community stay safe:

  • Limit maintenance requests to emergencies only.
  • When making a maintenance request for emergency services, for the safety of you and our employees, we are asking that all residents to disclose if they have been diagnosed with COVID-19, are being quarantined due to suspected infection, or have any symptoms, such as fever or cough.
  • Practice social distancing with neighbors and employees.
  • Follow recommendations outlined by the CDC to stop the spreading of COVID-19 and to protect yourself.
  • Refrain from using or visiting common area amenities during this crisis.

The following protocols have been implemented at all National CORE affordable housing communities:

  • Leasing Office: Our employees will continue to be onsite and can assist residents as they always have, however, the office will remain closed to in-person visitors. Please call or email the office if you have questions or need assistance. Our staff will respond in a timely manner. Rent can be paid via the online portal, by mail, or the drop box located at each leasing office.
  • Common area amenities: The recommendation by the Center for Disease Control (CDC) and other government agencies/healthcare experts is to reduce person-to-person contact to the extent possible and stay home. Therefore, we recommend that residents immediately refrain from using the common area amenities during this crisis for their safety. Please note that although the maintenance staff has increased efforts to disinfect surfaces throughout the community (especially in high traffic areas), it is virtually impossible to wipe down every surface after use by a resident or guest of a resident.
  • Maintenance Requests: The safety of both our residents and staff is our top priority. Therefore, we are delaying any non-essential emergency maintenance requests at this time. Rest assured that if residents have an urgent maintenance issue that impacts the habitability of your home, the matter will be addressed as quickly as possible. For the safety of our residents and employees, we are asking all residents to disclose if they have been diagnosed with Covid19, are being quarantined due to suspected infection, or have any symptoms, such as fever or cough. We appreciate your cooperation.
  • Financial Hardship: To the extent, residents are experiencing financial hardship leading to an inability to pay rent due to a financial hardship related to COVID19 or if residents have any other questions regarding National CORE’s policy on delayed rent payments, please call or email property management for your community to discuss your situation.

Helpful Resources

A list of resources ranging from food banks to utility assistance. You can also find links to employment and unemployment resources.

Helpful Resources »

How You Can Help

Donate today to Hope through Housing’s emergency fund. Help provide food and other essential needs to those most vulnerable in our communities.

Donate Today »

Ways to Stay Entertained and Socially Connected

Tips to boost kids, families and seniors mental health
Stay Entertained »

Latest Info on COVID-19

California Department of Public Health

Center for Disease Control (CDC)

Update from March 22
Update from March 13

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