Maintaining a Healthy Community

Updates and Resources for Our Residents, Employees, and Partners

June 23, 2021

There is no higher priority to our National CORE and Hope through Housing family than the safety and well-being of our residents and employees. The crisis created by the Coronavirus (COVID-19) pandemic has impacted all of us, and National CORE and Hope through Housing will continue to do what we do best – build and manage high-quality affordable housing and be a source of hope for our residents.

The team at National CORE continues to monitor developments and is keeping apprised of the latest guidelines regarding COVID-19. Although we are encouraged by the improvement in COVID-19 cases, we emphasize the importance of our continued vigilance and attention to safety measures to ensure we keep ourselves and our residents safe at all times.

Employee and Volunteer/Partner Screening

• All employees, vendors, volunteers, and partners should self-screen for any recent COVID-19 symptoms or exposure to household members or others who have been sick or recently diagnosed with COVID-19 and stay home in accordance with prior employee guidance.

Leasing Office

• Leasing Offices will be fully open and operational during normal business hours as of June 23, 2021.
• When you enter the leasing office, we require you wear a face mask and practice social distancing from others in the leasing office to the best of your ability.
• Rent can be paid either online via RENTCafe or by using the rent drop box located at each leasing office.

Common area amenities

• Community rooms, Computer rooms, Learning Centers, and Sitting areas are now reopened with the following restrictions:
  • Face coverings should be worn at all times by residents, guests, and employees when together within indoor community areas.
  • Signage with Community Health Guidelines should be prominently posted.
• Playgrounds are now open for normal use.  Parents are encouraged to help children social distance as much as possible and wash hands frequently.
• Fitness centers are open with the following requirements:
  • Residents are encouraged to social distance by using every other piece of equipment.
  • Residents are responsible for wiping down equipment before leaving.
• Pool and spa areas are open with the following requirements:
  •  A limit of 25 residents in pool area at a time on a first come first served basis
  • All residents outside of the pool are will be encouraged practice social distancing.
• Our staff is dedicated to making sure all common and community areas are disinfected daily for the safety of our staff and residents.
• Laundry rooms will remain open and we ask that you hold yourself responsible to always social distant from others and clean up after yourselves.

Maintenance Requests

As of April 1, 2021 all routine work orders will be conducted with the following protocols:

• Maintenance team is required to wear mask when completing all work-orders.
• Residents are encouraged to wear a face mask inside all apartments when being serviced for a work order.

Protect Yourself at All Times

Residents are reminded that the following precautions should be taken for their own safety and the safety of family members and friends:

• Always wear a face covering while in the common areas and when in close proximity to others.  California law requires those who are not fully vaccinated to wear a mask in congregate settings.
• Practice social distancing by remaining at least six feet from others at all times.
• Wash hands frequently with soap and water or use hand sanitizer.

We thank you in advance for following the above guidelines in order to help protect the health and safety of everyone in the community.

Financial Hardship

To the extent you are experiencing a COVID-19-related financial hardship leading to an inability to pay rent or if you have any other questions regarding National CORE’s policy on delayed rent payments, please call or email property management for your community to discuss your situation.

If you have any questions, please direct them to property management. For additional resources, please review the information on the backside of this letter.

Additional Information & Resources during COVID-19

To File an Unemployment Claim:
California Employment Development Department – www.edd.ca.gov
Texas Workforce Commission – www.twc.texas.gov

24/7 Community Resource Line:
Dial 2-1-1 by phone or visit your county’s 211 website for free, local community resource referrals 24 hours/day.

Hope through Housing Foundation
Hope’s Services Coordinators continue to be available to be of assistance with basic needs, healthcare information and local community resources. Visit the Hope through Housing website to find the services coordinator for your site or ask Property Management for your Service Coordinator’s contact information.

Latest Info on COVID-19

California Department of Public Health

Center for Disease Control (CDC)