Maintaining a Healthy Community

Updates and Resources for Our Residents, Employees, and Partners

December 7, 2020

There is no higher priority to our National CORE and Hope through Housing Family than the safety and well-being of our residents and employees. The crisis created by the Coronavirus (COVID-19) pandemic has impacted all of us, but National CORE and Hope through Housing will continue to do what we do best – build and manage high-quality affordable housing and be a source of hope for our residents.

The team at National CORE continues to monitor developments and is keeping apprised of the latest guidelines regarding COVID-19. In consideration of the recent updates in COVID-19 cases in California, we would like to take this opportunity to remind residents of our protocols and the importance of taking safety precautions at all times:

Leasing Office

  • Office hours 10am to 5pm Monday – Friday by appointment only.
  • When you enter the leasing office, we require you wear the proper protective gear which include face mask and social distancing from others in the leasing office.
  • There will be plastic dividers at each desk to provide safety for you and the staff.
  • Rent can be paid either on-line via RENTCafe or by using the rent drop box located at each leasing office.
  • Package pick-up(s); we ask that you call the leasing office in advance, so they can have your package ready for you. Remember to bring your pick-up slip to help locate your package and also it helps with practicing social distancing.
  • For questions and/or concerns, please do not hesitate to email the community if you are not able to reach them by phone during business hours.

Common area amenities

  • To minimize resident contact with other households, outdoor activity areas that don’t allow for social distancing are closed. Playgrounds are closed, and community rooms are closed other than for youth programs and staffed events with social distancing.
  • Pool areas are open with the following requirements:
    – Limiting 25 residents in pool area at a time, this is first come first served basis. All residents outside of the pool will be required to wear mask and practice social distancing.
    – Pool time per resident household is limited 90 mins.
    – No person under the age of 14 will be allowed in or around the pool or spa at any time unless accompanied by an adult in the resident household.
    – Pool is reserved exclusively for the residents and their guest(s). Residents are responsible for the conduct of their guest(s) and may not invite more than 2 guests to use the pool at any one time. Guest(s) must be accompanied by a resident.
    – No food, glass or alcoholic beverages are allowed in or around the pool area.
    – Appropriate swimming attire must always be worn when using the pool. Any child that is not potty trained must always wear a swim diaper in the pool area.
  • Our staff is dedicated to make sure all common and community areas are disinfected daily for the safety of our staff and residents.
  • Although we have refrained from large gatherings, we will continue our efforts to provide our residents with essential items using the grab-and-go or door-to-door method.
  • Laundry rooms will remain open and we ask that you hold yourself responsible to always social distant from others and clean up after yourselves. We will be having our onsite team disinfect laundry rooms at least 2 to 3 times a day, this will be based off the activity during the day.

Maintenance Requests

  • We are currently only conducting emergency work orders. Which consist of:
    – Clogged toilet (if only a one bathroom)
    – No electricity
    – Refrigerator/freezer out
    – A/C or heat not working (depends on weather outside under 90 degrees not an emergency for A/C)
    – No hot water
    – Plumbing issues excessive water back up in tub, or plumbing fixtures
  • When requesting a maintenance request, office staff and/or answering service will ask the following question for the safety of residents, staff members or vendors:
    – Has any member of the household sick or have been sick in the last week?
    – Has any member of the household been quarantined in the last week?
    – Has any member experienced a fever or cough in the last week?
  • Please note all information provided will be kept confidential and is only used to determine the appropriate safety protocols, including use of additional personal protective equipment for everyone’s safety.
  • As things change during this time; our company has made great strives in putting protocols in place for our staff to continue their day-to-day operations to keep your communities clean and well maintained. We have decided to start up annual inspections, which will include disinfecting each apartment home before our team enters to complete the work and disinfect the apartment again after completing repairs in your apartment home.

Protect Yourself at All Times

Health experts have reported that many individuals who become infected with COVID-19 are asymptomatic; meaning that carry COVID-19 virus but do not have any related symptoms, however, they are still able to transmit the virus. It is important for all residents to take precautions to protect themselves and others. For more information, visit the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Residents are reminded that the following precautions should be taken for their own safety and the safety of family members and friends:

  • Always wear a face covering while in the common areas (and when in close proximity to others). California law requires all individuals to wear face coverings while in public.
  • Face coverings must be worn inside your apartment by everyone any time maintenance, a staff member, or vendor needs to gain access to your home.
  • Practice social distancing by remaining at least six feet from others at all times.
  • Wash hands frequently with soap and water or use hand sanitizer.

We thank you in advance for following the above guidelines in order to help protect the health and safety of everyone in the community.

Financial Hardship

To the extent you are experiencing a COVID-19-related financial hardship leading to an inability to pay rent or if you have any other questions regarding National CORE’s policy on delayed rent payments, please call or email property management for your community to discuss your situation.

If you have any questions, please direct them to property management. For additional resources, please review the information on the backside of this letter.

Additional Information & Resources during COVID-19

To File an Unemployment Claim:
California Employment Development Department – www.edd.ca.gov
Texas Workforce Commission – www.twc.texas.gov

24/7 Community Resource Line:
Dial 2-1-1 by phone or visit your county’s 211 website for free, local community resource referrals 24 hours/day.

Hope through Housing Foundation
Hope’s Services Coordinators continue to be available to be of assistance with basic needs, healthcare information and local community resources. To find the services coordinator for your site, please visit https://hthf.org/about-us/hope-team/services-coordinators/ for a complete list or ask Property Management for your Service Coordinator’s contact information.

Update from September 14

Updates and Resources for Our Residents, Employees, and Partners

September 14, 2020

There is no higher priority to our National CORE and Hope through Housing Family than the safety and well-being of our residents and employees. The crisis created by the Coronavirus (COVID-19) pandemic has impacted all of us, but National CORE and Hope through Housing will continue to do what we do best – build and manage high-quality affordable housing and be a source of hope for our residents.

As our world continues to change, National CORE and Hope through Housing will continue to make adjustments to our daily operations in order to provide the best service possible to our residents, employees, and partners, while remaining in compliance with all federal, state, and local mandates.

As an “Essential Business”, National CORE and Hope through Housing remains open for business with the following adjustments to our day-to-day operations:

  • All National CORE and Hope through Housing offices are open for business by appointment only, including our 85+ leasing offices.
  • National CORE property management staff are available to assist residents by phone, email, or by an in-person appointment. Call you leasing office with any questions or to make an appointment. When you enter the leasing office, we require you wear the proper protective gear which include face mask and social distancing from others in the leasing office.
  • Hope through Housing will continue food distribution programs and other limited activities on a property by property basis, following health and safety precautions.
  • Hope through Housing will be conducting wellness checks via phone at all National CORE Senior Communities.
  • Hope through Housing Services Coordinators will continue to be available to assist with resident questions and resource coordination on a limited basis through remote contact. For a list of Service Coordinators and contact information, visit hthf.org/servicescoordinators
  • All residents should have received a community resource flyer. To receive a community resource flyer for your region, please email info@nationalcore.org or visit our community resource page.

What we’re doing to keep you safe:

  • All common areas, playgrounds, fitness centers and community rooms will be closed for general resident use until further notice.
  • Computer rooms are available by appointment only Monday through Friday.
  • Laundry facilities will remain open for your convenience. We ask that you hold yourself responsible for social distancing and cleaning up after yourself.
  • Community rooms may be used for socially distanced, grab & go style events coordinated by Hope/CORE staff members, and for youth programs on a select basis.
  • Pool areas will be opened starting Sept 14th, with the following requirements:
    • Limiting 25 residents in pool area at a time, this is first come first served basis. All residents outside of the pool will be required to wear mask and practice social distancing.
    • Pool time per resident household is limited 90 mins.
    • No person under the age of 14 will be allowed in or around the pool or spa at any time unless accompanied by an adult in the resident household.
    • Pool is reserved exclusively for the residents and their guest(s). Residents are responsible for the conduct of their guest(s) and may not invite more than 2 guests to use the pool at any one time. Guest(s) must be accompanied by a resident.
    • No food, glass or alcoholic beverages are allowed in or around the pool area.
    • Appropriate swimming attire must always be worn when using the pool. Any child that is not potty trained must always wear a swim diaper in the pool area.
    • Spas will remain closed and off limits until further notice.

What you can do to help your community stay safe:

  • Limit maintenance requests to emergencies only.
  • When making a maintenance request for emergency services, for the safety of you and our employees, we are asking that all residents to disclose if they or anyone in their household has been diagnosed with COVID-19, are being quarantined due to suspected infection, or have any symptoms, such as fever or cough.
  • Wear a face covering at all times when in public or in common areas.
  • Practice social distancing with neighbors and employees.
  • Follow recommendations outlined by the CDC to stop the spreading of COVID-19 and to protect yourself.
  • Refrain from using or visiting common area amenities during this crisis.

The following protocols have been implemented at all National CORE affordable housing communities:

  • Leasing Office: Our employees will continue to be onsite and can assist residents as they always have, however, the office will remain closed to in-person visitors except by appointment. Please call or email the office if you have questions or need assistance. Our staff will respond in a timely manner. Rent can be paid by mail or the drop box located at each leasing office or through RentCafé.
  • Common area amenities: The recommendation by the Center for Disease Control (CDC) and other government agencies/healthcare experts is to reduce person-to-person contact to the extent possible and stay home. Therefore, we recommend that residents follow all precautions outlined above regarding common area amenities during this crisis for their safety. Please note that although the maintenance staff has increased efforts to disinfect surfaces throughout the community (especially in high traffic areas), it is virtually impossible to wipe down every surface after use by a resident or guest of a resident.
  • Maintenance Requests: The safety of both our residents and staff is our top priority. Therefore, we are delaying any non-essential emergency maintenance requests at this time. Rest assured that if residents have an urgent maintenance issue that impacts the habitability of your home, the matter will be addressed as quickly as possible. For the safety of our residents and employees, we are asking all residents to disclose if they have been diagnosed with Covid19, are being quarantined due to suspected infection, or have any symptoms, such as fever or cough. We appreciate your cooperation.
  • Financial Hardship: To the extent, residents are experiencing financial hardship leading to an inability to pay rent due to a financial hardship related to COVID19 or if residents have any other questions regarding National CORE’s policy on delayed rent payments, please call or email property management for your community to discuss your situation. Additional financial coaching is also available from the Hope through Housing Foundation by contacting hreyes@hthf.org.
Update from June 24

Updates and Resources for Our Residents, Employees, and Partners

June 24, 2020

There is no higher priority to our National CORE and Hope through Housing Family than the safety and well-being of our residents and employees. The crisis created by the Coronavirus (COVID-19) pandemic has impacted all of us, but National CORE and Hope through Housing will continue to do what we do best – build and manage high-quality affordable housing and be a source of hope for our residents.

As our world continues to change, National CORE and Hope through Housing will continue to make adjustments to our daily operations in order to provide the best service possible to our residents, employees, and partners, while remaining in compliance with all federal, state, and local mandates.

As an “Essential Business”, National CORE and Hope through Housing remains open for business with the following adjustments to our day-to-day operations:

  • All National CORE and Hope through Housing offices are closed for walk-in businesses, including our 85+ leasing offices.
  • National CORE property management staff are available to assist residents by phone and email.  Call you leasing office with any questions or to make an appointment.
  • Hope through Housing will continue food distribution programs and other limited activities on a property by property basis, following health and safety precautions.
  • Hope through Housing will be conducting wellness checks via phone at all National CORE Senior Communities.
  • Hope through Housing Services Coordinators will continue to be available to assist with resident questions and resource coordination on a limited basis through remote contact. For a list of Service Coordinators and contact information, visit hthf.org/servicescoordinators
  • All residents should have received a community resource flyer. To receive a community resource flyer for your region, please email info@nationalcore.org or visit our community resource page.
 

What we’re doing to keep you safe:

  • All common areas, including pools, playgrounds, fitness centers and community rooms will be closed until further notice.
  • Computer rooms are available by appointment only Monday through Friday.
  • Laundry facilities will remain open for your convenience.
 

What you can do to help your community stay safe:

  • Limit maintenance requests to emergencies only.
  • When making a maintenance request for emergency services, for the safety of you and our employees, we are asking that all residents to disclose if they have been diagnosed with COVID-19, are being quarantined due to suspected infection, or have any symptoms, such as fever or cough.
  • Wear a face covering at all times when in public or in common areas.
  • Practice social distancing with neighbors and employees.
  • Follow recommendations outlined by the CDC to stop the spreading of COVID-19 and to protect yourself.
  • Refrain from using or visiting common area amenities during this crisis.
 

The following protocols have been implemented at all National CORE affordable housing communities:

  • Leasing Office: Our employees will continue to be onsite and can assist residents as they always have, however, the office will remain closed to in-person visitors. Please call or email the office if you have questions or need assistance. Our staff will respond in a timely manner. Rent can be paid by mail or the drop box located at each leasing office.
  • Common area amenities: The recommendation by the Center for Disease Control (CDC) and other government agencies/healthcare experts is to reduce person-to-person contact to the extent possible and stay home. Therefore, we recommend that residents immediately refrain from using the common area amenities during this crisis for their safety. Please note that although the maintenance staff has increased efforts to disinfect surfaces throughout the community (especially in high traffic areas), it is virtually impossible to wipe down every surface after use by a resident or guest of a resident.
  • Maintenance Requests: The safety of both our residents and staff is our top priority. Therefore, we are delaying any non-essential emergency maintenance requests at this time. Rest assured that if residents have an urgent maintenance issue that impacts the habitability of your home, the matter will be addressed as quickly as possible. For the safety of our residents and employees, we are asking all residents to disclose if they have been diagnosed with Covid19, are being quarantined due to suspected infection, or have any symptoms, such as fever or cough. We appreciate your cooperation.
  • Financial Hardship: To the extent, residents are experiencing financial hardship leading to an inability to pay rent due to a financial hardship related to COVID19 or if residents have any other questions regarding National CORE’s policy on delayed rent payments, please call or email property management for your community to discuss your situation.

 

 

Update from March 31

Updates and Resources for Our Residents, Employees, and Partners

There is no higher priority to our National CORE and Hope through Housing Family than the safety and well-being of our residents and employees. The crisis created by the Coronavirus (COVID-19) pandemic has impacted all of us, but National CORE and Hope through Housing will continue to do what we do best – build and manage high-quality affordable housing and be a source of hope for our residents.

As our world continues to change, National CORE and Hope through Housing will continue to make adjustments to our daily operations in order to provide the best service possible to our residents, employees, and partners, while remaining in compliance with all federal, state, and local mandates.

As an “Essential Business”, National CORE and Hope through Housing will remain open for business with the following adjustments to our day-to-day operations:

  • All National CORE and Hope through Housing offices are closed for walk-in businesses, including our 85+ leasing offices.
  • Most National CORE and Hope through Housing staff will be working from home.
  • Hope through Housing will continue all food distribution programs and after-school programs on a property by property basis.
  • Hope through Housing will be conducting wellness checks via phone at all National CORE Senior Communities.
  • Hope through Housing Services Coordinators will continue to be available to assist with resident questions and resource coordination on a limited basis through remote contact. For a list of Service Coordinators and contact information, visit hthf.org/servicescoordinators
  • All residents should have received a community resource flyer. To receive a community resource flyer for your region, please email info@nationalcore.org.
 

What we’re doing to keep you safe:

  • All common areas, including pools, playgrounds, fitness centers and community rooms will be closed until further notice.
  • Computer rooms are available by appointment only Monday through Friday.
  • Laundry facilities will remain open for your convenience.
 

What you can do to help your community stay safe:

  • Limit maintenance requests to emergencies only.
  • When making a maintenance request for emergency services, for the safety of you and our employees, we are asking that all residents to disclose if they have been diagnosed with COVID-19, are being quarantined due to suspected infection, or have any symptoms, such as fever or cough.
  • Practice social distancing with neighbors and employees.
  • Follow recommendations outlined by the CDC to stop the spreading of COVID-19 and to protect yourself.
  • Refrain from using or visiting common area amenities during this crisis.
 

The following protocols have been implemented at all National CORE affordable housing communities:

  • Leasing Office: Our employees will continue to be onsite and can assist residents as they always have, however, the office will remain closed to in-person visitors. Please call or email the office if you have questions or need assistance. Our staff will respond in a timely manner. Rent can be paid by mail or the drop box located at each leasing office.
  • Common area amenities: The recommendation by the Center for Disease Control (CDC) and other government agencies/healthcare experts is to reduce person-to-person contact to the extent possible and stay home. Therefore, we recommend that residents immediately refrain from using the common area amenities during this crisis for their safety. Please note that although the maintenance staff has increased efforts to disinfect surfaces throughout the community (especially in high traffic areas), it is virtually impossible to wipe down every surface after use by a resident or guest of a resident.
  • Maintenance Requests: The safety of both our residents and staff is our top priority. Therefore, we are delaying any non-essential emergency maintenance requests at this time. Rest assured that if residents have an urgent maintenance issue that impacts the habitability of your home, the matter will be addressed as quickly as possible. For the safety of our residents and employees, we are asking all residents to disclose if they have been diagnosed with Covid19, are being quarantined due to suspected infection, or have any symptoms, such as fever or cough. We appreciate your cooperation.
  • Financial Hardship: To the extent, residents are experiencing financial hardship leading to an inability to pay rent due to a financial hardship related to COVID19 or if residents have any other questions regarding National CORE’s policy on delayed rent payments, please call or email property management for your community to discuss your situation.

 

Update from March 22

Updates and Resources for Our Residents, Employees, and Partners

There is no higher priority to our National CORE and Hope through Housing Family than the safety and well-being of our residents and employees. The crisis created by the spread of the Coronavirus has impacted all of us, but National CORE and Hope through Housing will continue to do what we do best – build and manage high-quality affordable housing and be a source of hope for our residents.

As our world continues to change, National CORE and Hope through Housing have made adjustments to our daily operations to provide the best service possible while remaining in compliance with all federal, state, and local mandates

As an “Essential Business”, National CORE and Hope through Housing will remain open for business with the following adjustments to our day-to-day operations:

  • All National CORE and Hope through Housing offices will be closed to the public, including our 85+ leasing offices.
  • Most National CORE and Hope through Housing staff will be working from home.
  • All resident and prospect communications will be done by phone or email.
  • All indoor common areas, excluding laundry facilities and computer rooms, will remain closed until further notice.
  • All laundry facilities and computer rooms will be disinfected at a minimum of three times each day.
  • All community events and gatherings have been cancelled at this time.
  • Hope through Housing will continue food distribution programs and select youth programs on a property by property basis.
  • Hope through Housing will be conducting wellness checks via phone at all National CORE Senior Communities.
  • Hope through Housing Services Coordinators will continue to be available to assist with resident questions and resource coordination on a limited basis through remote contact. For a list of Service Coordinators and contact information, visit hthf.org/servicescoordinators
  • All residents should have received a community resource flyer. To receive a community resource flyer for your region, please email info@nationalcore.org.
Update from March 13

To Our Residents:

There is no higher priority to our entire National CORE and Hope through Housing family than the safety of our residents and employees.

As of the date of this message, there have been no reported cases of any instance of Coronavirus at any of our communities or our corporate office. As a community, it is important to maintain a clean and healthy building environment through effective surface cleaning and disinfecting. Together as a team, it is a daily objective that we implement measures to minimize the potential transmission of the influenza virus via hard surfaces through good sound cleaning and disinfecting procedures.

All staff members will wear disposable gloves when cleaning and entering occupied apartment homes and dispose of them immediately after use. Each community has ordered additional cleaning supplies: peroxide multi-surface cleaner, Lysol, hand sanitizer, tissue, and disposable gloves.

Available CDC guidance indicates that those at higher risk of becoming very sick from the virus are older adults, and people with serious chronic medical conditions including heart disease, diabetes, and lung disease.

With this, we will be taking the below precautions on all of our properties through the month of March. We will reassess the situation continuously and, to the extent, it becomes advisable to extend the service modification, we’ll advise you of that as quickly as possible.

If you or a family member have recently been sick or currently feel sick:

  • We ask that you refrain from coming into the leasing office. This will help with the preventive measures of not spreading germs
  • When requesting a work order, please inform the office staff by phone and/or email so we can take the necessary measures to perform the work.

Services offered by Hope through Housing Service Coordinators will continue to be provided on a one-on-one basis by appointment only– including to answer questions and help seniors to prepare/respond to health concerns.

To find the services coordinator for your community, please go to hthf.org/servicescoordinators

Effective immediately:

  • Offices will continue to conduct normal day-to-day operations but will not be open to the public. All resident and prospect communications will be done via phone or email.
  • All indoor common areas, excluding laundry facilities and computer rooms, will remain closed until further notice. All laundry facilities and computer rooms will be disinfected three times daily.
  • All large resident events and gatherings should be canceled, though some smaller youth and Hope through Housing activities may continue, including after-school programs.
  • For residents 65 and older, work order will be done on an emergency basis only because of Governor Newsom’s request that individuals 65 and older self-isolate.
  • Please contact your property manager for food distribution locations, such as schools and other organizations. Most schools will continue to serve breakfast and lunch, but on a to-go basis only.
  • An additional community resource flyer is being created to be distributed to residents later this week.

Please reach out to National CORE at info@nationalcore.org if you have any questions or concerns.

Our residents’ health and safety are our number one priority and we will do everything we can to protect them during a potential outbreak.

Tips for Maintaining a Healthy Household:

Take Everyday Precautions:

  1. Avoid close contact with people who are sick.
  2. Take everyday preventive actions:
    1. Clean your hands often.
    2. Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, sneezing, or having been in a public place.
    3. If soap and water are not available, use a hand sanitizer that contains at least 60%
    4. To the extent possible, avoid touching high-touch surfaces in public places – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
    5. Wash your hands after touching surfaces in public places.
    6. Avoid touching your face, nose, eyes, etc.
    7. Clean and disinfect your home to remove germs: practice routine cleaning of frequently touched surfaces (for example tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones)
    8. Avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.

Do your part to protect your neighbors, site staff, and community.

Please refer to the links below provided by the Center for Disease Control for additional information:

California Coronavirus (COVID-19) Response, https://covid19.ca.gov/.

General Recommendations for Prevention of COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html

Basic Steps to Stop the Spread of Germs: https://www.cdc.gov/coronavirus/2019-ncov/downloads/stop-the-spread-of-germs.pdf

People at Risk for Serious Illness from COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html?deliveryName=USCDC_2067-DM21539

Helpful Resources

A list of resources ranging from food banks to utility assistance. You can also find links to employment and unemployment resources.

How You Can Help

Donate today to Hope through Housing’s emergency fund. Help provide food and other essential needs to those most vulnerable in our communities.

Ways to Stay Entertained and Socially Connected

Tips to boost kids, families and seniors mental health

     

Building the Future of Community

     

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